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FREQUENTLY ASKED QUESTIONS
Click a question to jump to the answer.
Q: What sets AUTO-logistics apart from Brokers?
Q: How do I sign up to use AUTO-logistics?
Q: How can I make payment?
Q: How far in advance should I schedule the transport of my vehicle?
Q: What types of vehicles can I ship with AUTO-logistics?
Q: Where can I ship my vehicle to?
Q: What if my vehicle drop-off or pick-up location is inaccessible to the truck?
Q: Is my vehicle insured during transit?
Q: What kind of truck will my vehicle be shipped on?
Q: What happens once my vehicle is scheduled to be loaded?
Q: Do I have to be present when the carrier loads and delivers my vehicle?
Q: How do I prepare my vehicle for transport?
Q: Can I ship personal items in my vehicle?
Q: How is my rate calculated?
Q. What is an oversize fee?
Q: How do I track the shipment of my vehicle?
Q: What should I do if my vehicle arrives with damage?
Q: What sets AUTO-logistics apart from Brokers?
A: AUTO-logistics is a Transportation Management Company that provides a service to both the customer and the carrier. We are not going to give you an immediate quote and then go find a below par carrier for as little cost as possible so that we can make the most money. Instead we are going to send your move out to bid and return bids from as many carriers as possible to you. At which time you will be able to choose the carrier that best fits your needs based on our tier rating system. Throughout your move we will be in contact with both you and the carrier to ensure that the carrier has all of the tools that they need to give you the best service possible. Back to top
Q: How do I sign up to use AUTO-logistics?
A: There are two ways to sign up:
• Complete the online form.
• Contact us at customerservice@AUTO-logistics.com or 877-581-1500 and a Logistics Consultant will be happy to assist you.
Back to top
Q: How can I make payment?
A: When completing your profile, you will be given the opportunity to be linked to an existing company, apply for credit or pay by credit card (Visa, Master Card or American Express). Back to top
Q: How far in advance should I schedule the transport of my vehicle?
A: We recommend submitting your order around two weeks in advance for the 48 contiguous states, and three to four weeks outside the 48 contiguous states. If you have an urgent situation, we'll do our very best to accommodate your vehicle transport as a "priority status". Back to top
Q: What types of vehicles can I ship with AUTO-logistics?
A: AUTO-logistics provides a variety of vehicle transport services for a complete range of vehicles, including cars, trucks, vans, and SUVs. We can also assist you with the movement of oversized vehicles, inoperable vehicles, heavy equipment, classic or antique cars, we ship it all. Back to top
Q: Where can I ship my vehicle to?
A: AUTO-logistics provides service to a majority of North America, including but not limited to the 48 contiguous states, Hawaii, Alaska and Canada. In addition, we provide service to most other countries depending on their rules for import/ export. Please contact us at customerservice@AUTO-logistics.com or 877-581-1500 and a Logistics Consultant will be happy to assist you with quotes outside of the 48 contiguous states. Back to top
Q: What if my vehicle drop-off or pick-up location is inaccessible to the truck?
A: Most auto transport trucks are quite large, up to 75 feet long. This sometimes makes it impossible to reach certain locations. If that's the case with your vehicle move, the carrier will attempt to get as close as possible to your delivery location. The carrier will arrange a convenient location, like a shopping center, to either load or deliver your vehicle. Back to top
Q: Is my vehicle insured during transit?
A: All of our carriers are insured for:
• $1,000,000 General Liability
• $2,000,000 General Aggregate
• $1,000,000 Automotive Liability
• $300,000 Cargo
Back to top
Q: What kind of truck will my vehicle be shipped on?
A: Either an open carrier, like the trucks you've seen transporting vehicles to and from auto dealerships, or an enclosed carrier, which we recommend if you're shipping a custom or exotic car or truck. Back to top
Q: What happens once my vehicle is scheduled to be loaded?
A: You will receive a call from the carrier approximately 24 hours before your load date. The driver will arrive, review and inspect the vehicle, have you sign the bill of lading and load it on the truck. The reverse happens at the delivery location. Back to top
Q: Do I have to be present when the carrier loads and delivers my vehicle?
A: Yes, you or your designated representative must be present at the time of load and delivery and are responsible for signing the inspection report at both load and delivery. Back to top
Q: How do I prepare my vehicle for transport?
A: Here are the basics:
• Wash Your Vehicle! It is important that the driver is able to do a thorough inspection of your vehicle. Any scratches, chips or existing damages will be noted on the bill of lading.
• Remove all personal belonging from your vehicle.
• Make sure that your vehicle does not have any obvious fluid leaks.
• Disconnect, disable, or turn off alarm systems.
• Items that should be removed: wide mirrors, antenna (if possible), any loose parts or specialty items, your toll tag or E-Z pass, all exterior spare tire covers, grill covers, and non-permanent luggage, bike, or ski racks. Basically if it did not come with the car new or is not permanently attached, it should be removed.
• Repair or seal any tears or open seams on convertible tops to prevent fast-moving air from causing further damage.
Back to top
Q: Can I ship personal items in my vehicle?
A: The Department of Transportation prohibits the transport of household items in vehicles being moved by auto carriers. If you have personal (non-household items) that you planned on storing in the vehicle during transport speak with one of our Logistics Consultants to clarify what you planned to leave in the vehicle. Be aware that all items left in the vehicle are not covered under the driver's insurance policy. You should also be aware that under no circumstances are you allowed to transport any illegal substances, firearms/illegal weapons or hazardous materials. Back to top
Q: How is my rate calculated?
A: A lot of factors go into rate calculations; type of equipment required, the origin and destination, vehicle size, the level of service desired, regional weather, gas prices, shipping distance and shipping time, to name a few. Back to top
Q. What is an oversize fee?
A: Some vehicles are much larger than traditional passenger vehicles. Most full size SUVs and trucks fit in to this category. Because of the extraordinary dimensions, these vehicles take up the amount of space normally used for two vehicles, thus resulting in an "oversize" fee. Back to top
Q: How do I track the shipment of my vehicle?
A: Please contact us at customerservice@AUTO-logistics.com or 877-581-1500 and a Logistics Consultant will be happy to assist you. Back to top
Q: What should I do if my vehicle arrives with damage?
A: Make sure the driver understands that the damage is new and was not on the original bill of lading. All damage should be noted and marked clearly and then signed for by you and the driver. You must contact AUTO-logistics (customerservice@AUTO-logistics.com or 877-581-1500) within 48 business hours of vehicle delivery. Please see our terms and conditions for further information regarding claims. Back to top
Click a question to jump to the answer.
Q: What sets AUTO-logistics apart from Brokers?
Q: How do I sign up to use AUTO-logistics?
Q: How can I make payment?
Q: How far in advance should I schedule the transport of my vehicle?
Q: What types of vehicles can I ship with AUTO-logistics?
Q: Where can I ship my vehicle to?
Q: What if my vehicle drop-off or pick-up location is inaccessible to the truck?
Q: Is my vehicle insured during transit?
Q: What kind of truck will my vehicle be shipped on?
Q: What happens once my vehicle is scheduled to be loaded?
Q: Do I have to be present when the carrier loads and delivers my vehicle?
Q: How do I prepare my vehicle for transport?
Q: Can I ship personal items in my vehicle?
Q: How is my rate calculated?
Q. What is an oversize fee?
Q: How do I track the shipment of my vehicle?
Q: What should I do if my vehicle arrives with damage?
Q: What sets AUTO-logistics apart from Brokers?
A: AUTO-logistics is a Transportation Management Company that provides a service to both the customer and the carrier. We are not going to give you an immediate quote and then go find a below par carrier for as little cost as possible so that we can make the most money. Instead we are going to send your move out to bid and return bids from as many carriers as possible to you. At which time you will be able to choose the carrier that best fits your needs based on our tier rating system. Throughout your move we will be in contact with both you and the carrier to ensure that the carrier has all of the tools that they need to give you the best service possible. Back to top
Q: How do I sign up to use AUTO-logistics?
A: There are two ways to sign up:
• Complete the online form.
• Contact us at customerservice@AUTO-logistics.com or 877-581-1500 and a Logistics Consultant will be happy to assist you.
Back to top
Q: How can I make payment?
A: When completing your profile, you will be given the opportunity to be linked to an existing company, apply for credit or pay by credit card (Visa, Master Card or American Express). Back to top
Q: How far in advance should I schedule the transport of my vehicle?
A: We recommend submitting your order around two weeks in advance for the 48 contiguous states, and three to four weeks outside the 48 contiguous states. If you have an urgent situation, we'll do our very best to accommodate your vehicle transport as a "priority status". Back to top
Q: What types of vehicles can I ship with AUTO-logistics?
A: AUTO-logistics provides a variety of vehicle transport services for a complete range of vehicles, including cars, trucks, vans, and SUVs. We can also assist you with the movement of oversized vehicles, inoperable vehicles, heavy equipment, classic or antique cars, we ship it all. Back to top
Q: Where can I ship my vehicle to?
A: AUTO-logistics provides service to a majority of North America, including but not limited to the 48 contiguous states, Hawaii, Alaska and Canada. In addition, we provide service to most other countries depending on their rules for import/ export. Please contact us at customerservice@AUTO-logistics.com or 877-581-1500 and a Logistics Consultant will be happy to assist you with quotes outside of the 48 contiguous states. Back to top
Q: What if my vehicle drop-off or pick-up location is inaccessible to the truck?
A: Most auto transport trucks are quite large, up to 75 feet long. This sometimes makes it impossible to reach certain locations. If that's the case with your vehicle move, the carrier will attempt to get as close as possible to your delivery location. The carrier will arrange a convenient location, like a shopping center, to either load or deliver your vehicle. Back to top
Q: Is my vehicle insured during transit?
A: All of our carriers are insured for:
• $1,000,000 General Liability
• $2,000,000 General Aggregate
• $1,000,000 Automotive Liability
• $300,000 Cargo
Back to top
Q: What kind of truck will my vehicle be shipped on?
A: Either an open carrier, like the trucks you've seen transporting vehicles to and from auto dealerships, or an enclosed carrier, which we recommend if you're shipping a custom or exotic car or truck. Back to top
Q: What happens once my vehicle is scheduled to be loaded?
A: You will receive a call from the carrier approximately 24 hours before your load date. The driver will arrive, review and inspect the vehicle, have you sign the bill of lading and load it on the truck. The reverse happens at the delivery location. Back to top
Q: Do I have to be present when the carrier loads and delivers my vehicle?
A: Yes, you or your designated representative must be present at the time of load and delivery and are responsible for signing the inspection report at both load and delivery. Back to top
Q: How do I prepare my vehicle for transport?
A: Here are the basics:
• Wash Your Vehicle! It is important that the driver is able to do a thorough inspection of your vehicle. Any scratches, chips or existing damages will be noted on the bill of lading.
• Remove all personal belonging from your vehicle.
• Make sure that your vehicle does not have any obvious fluid leaks.
• Disconnect, disable, or turn off alarm systems.
• Items that should be removed: wide mirrors, antenna (if possible), any loose parts or specialty items, your toll tag or E-Z pass, all exterior spare tire covers, grill covers, and non-permanent luggage, bike, or ski racks. Basically if it did not come with the car new or is not permanently attached, it should be removed.
• Repair or seal any tears or open seams on convertible tops to prevent fast-moving air from causing further damage.
Back to top
Q: Can I ship personal items in my vehicle?
A: The Department of Transportation prohibits the transport of household items in vehicles being moved by auto carriers. If you have personal (non-household items) that you planned on storing in the vehicle during transport speak with one of our Logistics Consultants to clarify what you planned to leave in the vehicle. Be aware that all items left in the vehicle are not covered under the driver's insurance policy. You should also be aware that under no circumstances are you allowed to transport any illegal substances, firearms/illegal weapons or hazardous materials. Back to top
Q: How is my rate calculated?
A: A lot of factors go into rate calculations; type of equipment required, the origin and destination, vehicle size, the level of service desired, regional weather, gas prices, shipping distance and shipping time, to name a few. Back to top
Q. What is an oversize fee?
A: Some vehicles are much larger than traditional passenger vehicles. Most full size SUVs and trucks fit in to this category. Because of the extraordinary dimensions, these vehicles take up the amount of space normally used for two vehicles, thus resulting in an "oversize" fee. Back to top
Q: How do I track the shipment of my vehicle?
A: Please contact us at customerservice@AUTO-logistics.com or 877-581-1500 and a Logistics Consultant will be happy to assist you. Back to top
Q: What should I do if my vehicle arrives with damage?
A: Make sure the driver understands that the damage is new and was not on the original bill of lading. All damage should be noted and marked clearly and then signed for by you and the driver. You must contact AUTO-logistics (customerservice@AUTO-logistics.com or 877-581-1500) within 48 business hours of vehicle delivery. Please see our terms and conditions for further information regarding claims. Back to top
